Smart Kustomer – Technical Details

The “daring” change in the customer relationship begins with the proposition of service information collection from smart metering and/or IoT devices.

The courage of changing the customer relationship begins with the proposal of smart metering and smart city programs and the specific services information. The first challenge is measuring and sending the information to be processed and making them available for managers with appropriate customer motivation and groups of usage segmentation possibilities.

For instance, this product sorts the data generated by the consumer periodically instead of a single monthly information just for bills. It maps the active energy, reactive energy, current, phases, interruptions and violation information, etc.

Do customs change? Cultural changes with knowledge and application in Energy Efficiency – projects and implementation of the smart grid?

Smart Kustomer can be applied also to control the efficiency in houses, buildings, condominiums, industry, and cities joining IoT/energy points’ controlling meters/sensors, as well as water, gas, and services.

The solution is composed of structured features allowing the Energy Efficiency and service usage audition, management, and visualization:

Generating reports, consumption behavior analysis, and measuring equipment or device load curves (e.g. in electric energy’s case) to the utility or cities managers
Customers’ product or energy usage, behavior, and usage behavior’s simulation awareness, allowing them to online evaluate the energy or product usage from their metered devices as well as from the aggregated metering group
Commissioning and reporting from metering and submetering equipment’s installation/remove/change
Controlling and auditioning over documents’ repository from carried on actions (operation’s control and supervision)
Structuring research, and surveys and reporting data from equipment’s usage and ownership (awareness of the client’s consumption profile)
Strategic analysis from an individual or regional point of view from metering or products data results at specified intervals
Providing web and mobile access provisioning

Energy Information Management

Supervision and Verification Centre

Detailed information on energy consumption according to time slots specified
Installation’s management and maintenance
Equipment and consumption supervision
General monthly, local and familiar demand forecast
Management of energy usage knowledge and the clients’ detailed information storage
Maintenance and operational alarms organization
Sectored information directed to specific groups of clients according to their conditions of usage and energy availability/expenses

Residential

Detailed information on energy usage
Appliances and consumption supervision – “appliances remote shutting down – Internet of Things”)
Monthly energy consumption preview

Industry

Detailed information on energy consumption at industries (with or without being connected to the utilities)
Monitoring and supervision of types of equipment, motors, pumps, etc.
Department monthly energy consumption preview

Commerce

Detailed information on energy consumption at companies (with or without being connected to the utilities)
Equipment and sensors supervision
Department monthly energy consumption preview