Smart Kustomer – Concepts

Implementing Smart Grid is recognizing the need and encouraging the Conscious and Rational use of resources.

Implementing Smart Grid is recognizing the need and encouraging the Conscious and Rational use of resources.

The use of energy and water, its relevance to modern life, and its comfort. It has leveraged debates about the efficient and conscious use of resources, an important factor in the chain of human development.

For utilities, if the customer is elected and respected as a decision maker in the process, different horizons will be conquered, resulting in the smart structure of their networks and in a “new” business at least, digitalized.

According to IPCC (Intergovernmental Panel on Climate Change), one of humanity’s problems lies in unsustainable patterns of the world´s production and consumption, because they are beyond the capacity of the planet’s repayment. The current living ways are incompatible with the available resources.

To save the Earth it is essential to change consumption patterns.

In Brazil, and in most developing countries, the energy and water supply utilities have been through important structural changes, since the public monopoly is evolving towards a model characterized by private capital participation as well as modernization. They are in pursuit of bundled services offering and the organization to transform the consumer into “an effective client and an economic-decision maker participant”.

This environment requires special solutions, considering the energy company production model to expand the relationship with this new customer profile, encouraging efficiency, and changing consumption usage. This can be initially achieved by available consumption information and by promoting the usage of conscientious knowledge.

Knowing the customer, segmenting the communication properly, integrating with current business, and evolving it into a model that guarantees the return on investment are solutions. KNBS – through its expertise in Knowledge Management, IoT, and Smart Grid solutions – is able to deliver the product to the utilities and smart city managers, performing teamwork and supporting this changing historic moment.

Characteristics, Functionalities, and Benefits

General motivation

  • Delivering information to the consumer can be done via web or mobile with the option of module integration within the already existing operational conditions in the utilities or cities’ smart programs.
  • Using smart grid architecture techniques and methods to create water, electrical energy, and IoT devices management, billing, and metering solutions based on consumption and demand knowledge
  • Validation of multi-technologic communication environment through data consistency analysis
  • Validation of communication, sensoring, and metering management
  • Validation and consolidation of telemetry data, multi-metering, IoT data, and information management
  • Qualification and implementation of operational platforms which allow indicators availability to each user, their utilities, and cities’ smart programs manager to monitor usage habits
  • List the regulatory constraints and find ROI solutions in smart implementations

Social motivation

  • Developing customer involvement and exercise of citizenship by monitoring and auditing the production chain: create the habit of rational consumption
  • Presenting properly the energy usage in the domestic environment and assisting customers in their consumption efficiency
  • Improving usage awareness considering the economy, comfort, welfare, social and global participation
  • Providing conditions to verify the expenses with energy bills and estimate them with a behavior change
  • Providing estimation of residential energy and water consumption, and cities services usage
  • Contributing to environmental development (energy efficiency)
  • Contributing with sustainability actions and policies

We are looking up to engage the consumer in the process as a decision maker and as a client, as an agent responsible for conduct that features a commitment to the planet and the community.

Let us show you the solution, resources and opportunities, results, and benefits for society, and the energy and water business.

Download now the product’s brochure.

This knowledge was generated with the financial support of:

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