Key Video Spot (KVS)
Being closer to clients anytime and anywhere has become essential. The physical proximity, however, not always leads to accessible costs making viable operations of personal attendance.
The Key Video Spot (KVS) is the essential business solution. It makes your company and prospects closest, as well as your clients and partners, increasing pre-sales, and sales and differentiating your post-sales.
KEY Video Spot is a complete solution to Video Contact Centers with total control of relationship/attendance.
Some examples of its application are:
Expanding the quality of post-sales, enabling the delivery of an advanced contact center, eye to eye with interaction, document exchange, and fully manageable;
It supports and increases sales by acting as a low-cost point of presence with features for explaining doubts, negotiation, and sales. It could be used as a demonstration products kiosk from a remote centralized environment, operating with attendants trained to improve the client experience.
The KVS is a joint offering from KNBS (reference enterprise solutions in knowledge management projects and differentiated relationships) and Schalter (reference company in equipment solutions for self-service attendance) and consists of a set of hardware, software, and services.
Video Call Contact Center Diagram
Self-attendance terminals for video conference (totems installed in secured and customer high-flow environments, like malls, passenger transportation terminals, convenience stores, and others). Totems bring onboard: a video camera, microphone, and speakers, as well as a printer and scanner for document exchange
VPN Communication Network over the Internet, allowing a secure, low-cost communication and services integration and structuring of care, allowing interaction or integration with control systems existing service (with the current Call Center), with facilities for customer interaction, control, and attendance audition
KVS controls differentiated services queues with service priorities to segment and specialized care: controlling video packets, allowing institutional videos directed to the service location, filling the gaps between customers’ calls
Monitoring and management servers to attendance and attendance stores, allowing administrative access, supervision, and remote control, recording service, and exchanging documents. KVS provides all the facilities for the standard management of a Contact Center, including operational and management reports of operations and also satisfaction research
