Is there normal chaos? Well, chaos is expected when some cultural and skills transformation occurs. It is not rhetorical to say that differentiated processes must be generated if it is possible to understand the reasons behind the customer needs, the infrastructure organization, the losses, the indicators (regulated and commercial ones), and focus on profitability gain. Wow, the companies already had visited their business, but now it is possible to visit a particular region and residence and define their influence in the general numbers. Data treatment could improve the way departments resolve their goals, requiring an awareness of human and business relationships on the company’s premises.
It is not simple to deal with this new amount of knowledge and interdepartmental relationship. It is a new way to represent the business and the current connections with the final service, energy providing, for instance. We are reformulating the business, from data collection to data usage, from the generalized overview of investments to a certainly point-to-point analysis, from the IT department supporting the operation to an IT inside the business. The professionals will no longer be the same ones, or at least, will require preparation to see out of their boxes, being more strategic than deeply operational/segmented as they are.
New knowledge means new ways to do things (at least thinking about new possibilities to work with daily operations). Novel questions and data manipulation systems could ultimately transform departments, operations, and the business. There will be no chance to be in the same base after improving a group with tools and data.
Challenges: investments in people. People who look forward how to find new representative indicators of regional participation understand that the global percentage of results does not mean that regionally or grid part, the profits are the best possible results. After the digitalization transition, management must be dynamically and constantly reviewed based on indicators (new ones that must always be reviewed, organized, rethought, prioritized, canceled, or created).
The customer necessarily be part of the process and be thought in the transformation way!
New career positions and thinkers must no longer be infiltrated into the business, promoting digital transformation, proving results, and driving the business transformation. New world at all, new way to deal with data and profit to the market.
Let’s talk more about it…
